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Frequently Asked Questions
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What’s your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can contact us for any returns questions at help@ambercora.com. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund t
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Do you offer free delivery?
Free UK Delivery when you spend over £75 (Arrives in 3-5 Working Days). £5.99 otherwise for orders under £75. All orders are dispatched from our UK premises and are fully tracked.
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How long does delivery take?
Orders are dispatched within 1 working day and typically arrive within 3-5 working days for the UK. Once your order is dispatched, we will send you a shipment confirmation email with a tracking link.
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How can I track my order?
Once your order has been dispatched, you will receive your package tracking number so you can follow the progress of your delivery.
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Where is my handbag sent from?
All of the handbags available on ambercora are dispatched from our UK premises. Each handbag is carefully sourced from small, independent designers and makers across the UK, Europe, the United States, and Africa, bringing a world of unique bags to your wardrobe. You can view 'About This Brand' for each of our products to learn more about where the handbags are made, where the makers are based and the materials used.
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How do I reach customer support?
If you need help with your order or have a question about a product, you can email us at help@ambercora.com. Alternatively, you can call our customer support team on: +44 20 38070068. We're available between 9am - 5pm GMT Monday to Friday. Registered Office Address: Ambercora, 128 City Road, London, UK, EC1V 2NX